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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kathy Thomas

February 18, 2026

5  out of  5
rating by Kathy Thomas
"Taylor, from the Colville State Farm office was amazing!! She was very knowledgeable in every aspects of insurance. She answered all of our questions and was very friendly."
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Linda Banta-Coria

February 2, 2026

5  out of  5
rating by Linda Banta-Coria
"Great staff! I am overwhelmed at times with the influx in rates ,discounts available,etc. I find it very important to have a well trained staff that keeps up on ever changing rates and conditions.Mostly,I encourage staff to keep clients informed on all gratuities to secure patronage and keep client right sized with insurance coverage. All respect and much gratitude, Linda S. Banta- Coria Ps. A special thanks to Ms.Virginia for her talent,patience,and time spent waving a fee from a mishap that occured on my account.I then proceeded to make my February payment in good faith with a discount on my policy . Gratuities are so appreciated! Thank you State farm for securing my patronage and keeping me safe! Great company,great people!!! God Bless You All! Linda S. Banta- Coria"
We responded:
"Hi Linda, Thank you so much for your positive feedback! We understand that navigating through the various rates and discounts can indeed be overwhelming, and we are committed to ensuring our staff is well-trained and up-to-date on all these changes. We greatly appreciate your encouragement for our team to keep clients well-informed about insurance options. It's our goal to provide transparent and comprehensive service so that our clients like yourself feel secure and well-covered. Your respect and gratitude mean a lot to us, and we will continue to strive to meet your expectations. Thank you once again for your kind words and for choosing our service. Best regards, Joe"
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noreaster58

January 14, 2026

5  out of  5
rating by noreaster58
"Eric was wonderful to work with. Very polite, knowledgeable and made good recommendations regarding the coverages I wanted."
We responded:
"Thank you so much for the wonderful 5-star review and for sharing how great Eric made your experience with State Farm! We truly appreciate it and look forward to helping you—or anyone you refer—enjoy the same level of service. 😊"
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Lyndsey McGuire

January 14, 2026

5  out of  5
rating by Lyndsey McGuire
"Eric with Colville, Wa State Farm has been an awesome agent to work with, he made sure we got great home coverage (which and be difficult for people living is fire danger zones). Even better he got me better coverage for less money on my vehicle. He is very personable and makes you feel like you are getting insurance from a neighbor. Highly recommend."
We responded:
"Thank you, Lyndsey, for the fantastic Google review and for highlighting how Eric helped with your home coverage in a wild-fire-prone area—plus better auto protection at a lower cost! We love hearing that he made the process feel neighborly. We're grateful for your recommendation and look forward to providing the same great service to you or anyone you happen to send our way. 😊"
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Nancee Button

January 14, 2026

5  out of  5
rating by Nancee Button
"I had been having trouble getting my house insurance straighten out. Then I talked to Taylor who was able to figure things out and get everything settled quickky. Taylor was outstanding in her compassion and willingness to help along with her profession knowledge of the situation. Always ask for Taylor, you will be happy that you did."
We responded:
"Nancee, thank you for your strong recommendation and for appreciating Taylor so much—along with your kind words! We look forward to providing the same outstanding service to you or anyone you refer. 😊"
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Aubrey Paul

January 6, 2026

5  out of  5
rating by Aubrey Paul
"I called to add a new vehicle and do some other changes to our policies. Eric went above and beyond to make sure all the needed changes happened and we’re not an issue in the future as they had been. He was friendly and professional. He made sure I understood our coverage and adjusted accordingly to our needs. I would definitely recommend this office and Eric! Great job 👏🏻"
We responded:
"Thank you so much for your wonderful review, Aubrey! I'm thrilled to hear that Eric went above and beyond your expectations and provided outstanding service—especially by getting everything sorted for you. I'll be sure to pass along your kind words to him; he'll be delighted! 😊 We truly appreciate your recommendation and look forward to continuing to serve you! "
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Michael Metzen

December 15, 2025

5  out of  5
rating by Michael Metzen
"Was an overall great experience. Would recommend how easy it was to go through everything."
We responded:
"Michael, thank you so much for sharing your positive experience! We're thrilled to hear that Virginia and Eric took great care of you and treated you so well. We truly appreciate your kind words and look forward to providing you with even more wonderful experiences in the future! 😊"
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April H

December 5, 2025

5  out of  5
rating by April H
"We couldn't have made a better choice than to switch from liberty mutual to state farm! And Tashena was amazing! She answered all our questions and if she didn't know the answer she would make sure to ask someone and get the answer for us! We left their office very happy today!!!"
We responded:
"April, thank you so much for your glowing Five Star review and for choosing State Farm! We're thrilled that Tashena delivered exceptional service—patiently answering every question and going above and beyond to get the right answers. It's moving to hear you left our office so happy! 😊 Welcome to the State Farm family—we can't wait to continue serving you!"
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Julie Pierce

October 17, 2025

5  out of  5
rating by Julie Pierce
"My son recently bought his first property and was shopping for insurance. Eric worked with him and gave great service! In this day and age where so many people won't return phones, and don't take the time to answer your questions, it was refreshing to work with Eric. Thank you, Eric for getting my son insurance and working through all the questions, fire moratoriums, and all the things. You are appreciated!"
We responded:
"Julie, thank you so much for your wonderful review and for sharing your experience with us—it's feedback like this that truly makes my day! I was thrilled to hear how Eric went above and beyond to guide your son through the process of obtaining homeowners insurance, especially navigating those pesky details like fire moratoriums. My team and I are dedicated to providing that personal touch in an often impersonal world, and we truly appreciate your trust. We'd love to welcome you or anyone you choose to refer for any future needs."
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Barbara Philpott

July 23, 2025

5  out of  5
rating by Barbara Philpott
"I called to add another vehicle to my coverage. Eric was outstanding at helping me understand what I needed, and his customer service was above and beyond 👏"
We responded:
"Thank you, Barbara, for your wonderful five-star review! We're grateful for your kind words about Eric's outstanding service and dedication. It means the world to us that you had such a positive experience adding your vehicle to your coverage. We're here for you anytime you need us!"
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Nancy Johansen

June 15, 2025

5  out of  5
rating by Nancy Johansen
"Very helpful"
We responded:
"Thank you, Nancy, for your five-star review and kind words about our helpful team. We look forward to assisting with your future insurance and financial needs."
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Joseph Wear

May 19, 2025

5  out of  5
rating by Joseph Wear
"We needed to find a new insurance company and Virginia at State Farm in Colville was very helpful. Thank You"
We responded:
"Thank you for your five-star review! We're grateful for your kind words about Virginia's help. Our team is here for your future needs."
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Suna Aceituno

March 5, 2025

5  out of  5
rating by Suna Aceituno
"Eric was a tremendous help! He got my umbrella policy up, got some discounts on my insurance that I didn’t know was possible and he was very knowledgeable, very helpful and kind."
We responded:
"Suna, thank you for your wonderful review! I’m glad Eric helped you sort out your policies and find extra discounts. We’re lucky to have him! Your kind words mean a lot, and we’re always here to help whenever you need us."
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Laurel Hoffman

February 23, 2025

5  out of  5
rating by Laurel Hoffman
"Super helpful when I needed to adjust our insurance because of changing life situations. Very kind and compassionate, great at explaining what was going on and just all around helpful. Thanks!"
We responded:
"Laurel, thank you for the awesome review! We’re so glad we could help you navigate those changes with ease. Our team’s always here to explain things clearly and lend a compassionate ear—we appreciate the shoutout!"
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lynette young

February 6, 2025

5  out of  5
rating by lynette young
"My current homeowners ins. Carrier will no longer cover Stevens County due to fire risk. In searching for new afordable coverage, I connected with Eric at State Farm. His calmness put me at ease. He took time with me, addressing my many questions and concerns. I believe Eric honestly cares about myself and his clients in general. 5 stars for Eric! Thank you so much, L Young"
We responded:
"Thank you for sharing your experience with Eric! I’m glad to hear that his calm demeanor and dedication helped put you at ease and made the process smooth. It’s great to know he was able to thoroughly address all your concerns and questions. I truly appreciate your 5-star review and your trust in us!"
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Kimberly

February 5, 2025

5  out of  5
rating by Kimberly
"I have never had such high level of service with any other insurance agencies as I have with this office. It's nice to always have a human answer the phone and I really appreciate bring able to just as easily communicate and pay via text. Everyone is friendly, caring and professional. I compare prices and always receive the best rates here. I have been well taken care of for many years and am grateful for relationships I have built through Joe Christiansen State Farm Insurance over the years."
We responded:
"Wow! Thank you, Kimberly, for your wonderful review! I am so glad to hear that my Team has provided you with exceptional service over the years. Your loyalty and appreciation mean the world to us. Here’s to many more years of excellent service and strengthening of our strong relationship!"
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Molly A. Kroiss

February 4, 2025

5  out of  5
rating by Molly A. Kroiss
"Eric was above and beyond helpful! We really appreciate StateFarm and plan to stay partners! :)"
We responded:
"Thank you for your glowing five-star review! I was thrilled to learn Eric provided such exceptional service to you. We truly appreciate your loyalty and look forward to serving you for many years to come. 😉"
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Caroline Munds

January 31, 2025

5  out of  5
rating by Caroline Munds
"Eric did a great job of helping my mother and I get our multi car discount and he reached out to update my address and drivers license. It was a good experience go to communication. Told me what my new insurance monthly rate would be which was helpful."
We responded:
"Thank you, Caroline, for your positive five-star review and feedback! I'm glad Eric was able to help you and your mother with your insurance needs."
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Karry Harelson

January 29, 2025

5  out of  5
rating by Karry Harelson
"Eric is an awesome person to work with. He has great attention to detail, he's friendly, and great at helping get what you need at a reasonable price."
We responded:
"Thank you, Karry! I'm so glad to hear Eric was able to meet your expectations by listening and providing solutions tailored to your needs. I appreciate your feedback and we are committed to delivering that level of service to all our customers."
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P. Cordo

January 27, 2025

5  out of  5
rating by P. Cordo
"Eric did an excellent job with setting up my auto insurance for my new car. He answered all of my questions. He also told me about other services and plans that State Farm offers. All in all, my customer experience was very positive!!"
We responded:
" Thank you, Pamela, for your five-star review! Thrilled Eric provided excellent service on your auto insurance. We appreciate your kind words about his knowledge and helpfulness. Glad for your positive experience with State Farm. Thanks for choosing us!"
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Patty ambacher

January 22, 2025

5  out of  5
rating by Patty ambacher
"The entire team is professional, courteous and knowledgeable! Always have answers to our questions. We recently had to make a tow claim. Couldn’t have been easier as they handled it all after I made one call to them. Their rates are extremely competitive. We really like having a LOCAL agent to take care of our insurance needs! Highly recommend Joe Christiansen State Farm in Colville, WA."
We responded:
"Thank you for your kind words, Patty! I'm thrilled that my team’s professionalism made your recent tow claim experience smooth and reassuring. We appreciate your recognition of our service and appreciate your recommendation and the five-star review!"
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Kevin Sullivan

November 19, 2024

5  out of  5
rating by Kevin Sullivan
"Good customer service. Very helpful with changing insurances and answering questions."
We responded:
"Hello Kevin, Thank you so much for your kind words and this 5-star review! We're thrilled to hear that you had a positive experience with Eric. I know he takes a lot of pleasure in providing remarkable service to our customers. As a team we strive to provide helpful and informative assistance, especially when it comes to navigating changes in insurance. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again! Best regards, Joe"
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Troy Jenkins

November 16, 2024

5  out of  5
rating by Troy Jenkins
"I don’t know anyone who enjoys shooing for insurance, but when I spoke to Taylor on the phone concerning home insurance, she made it much more pleasant. We recently had our home insurance almost triple, so she helped me work through the process while answering questions about my escrow account, etc. Very friendly and easy to talk with."
We responded:
"Hello Troy, Thank you so much for taking the time to share your experience with us! We understand that shopping for insurance can often be a daunting task, and we're thrilled to hear that Taylor was able to make the process more pleasant for you. It's wonderful to know that she was able to assist you with your home insurance concerns and provide clarity regarding your escrow account. We truly value your feedback, and we're proud to have team members like Taylor who are dedicated to helping our clients navigate their insurance needs with friendliness and ease. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! We appreciate you, Joe"
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Karen D

November 7, 2024

1  out of  5
rating by Karen D
"New customers beware!!! This office wrote us a policy and immediately it was cancelled (with a grace period to find other coverage-probably required by law). Never worked with the agent and the assistant I worked with continuously did not return calls or send info by email as she said she would. I literally had to keep calling until she answered the phone and then was forced to talk to me but again making promises that weren't kept. Seemed strange the agent wasn't involved in anything. I'm used to interacting with the agents and normally better customer service can be obtained that way. Even for the cancellation she said she would email me a copy but that didn't happen. I eventually got a copy from another office assistant who was much more helpful. So why did they cancel immediately? They said the driveway was too long for them to insure plus we would need to remove every bit of vegetation within 5 feet of the house and all out buildings. Beautiful established rose bushes have to be moved and not even any grass can be within 5 feet. I sort of understand the 5 feet is apparently the criteria now with State Farm although the driveway length is baffling. Other companies I have since talked to can't believe this criteria even ones that can't insure us due to the high wildfire danger in the area were laughing at this stupidity. What really justifies the one star for me is they should have made sure they could actually insure us before writing a policy. There's some really basic things that can be verified and should be verified if you have such strange stringent requirements. The driveway length could have been checked, feels like it's more of a lame excuse not to insure in this area. Also baffling is that our neighbors right next door just signed on with them right before us and they are way more in the forest then we are... Tried to use a local company so sad they provide such terrible service."
We responded:
"Dear Karen, Thank you for taking the time to share your feedback. I sincerely apologize for the frustrating experience you encountered with our office. Your concerns regarding communication and the policy cancellation process are important to us, and I regret that we did not meet your expectations. We strive to provide thorough and transparent service, and I understand how disheartening it can be when that is not the case. I appreciate you bringing the specific issues to our attention, particularly regarding the more stringent criteria for insuring your property. We take your comments seriously and will review our processes to ensure that we can better serve our customers in the future. It is our goal to foster positive relationships with all our clients, and I am sorry that we fell short in your case. If you would be willing, I would welcome the opportunity to discuss your concerns further and see how we can address them. Thank you again for your candid feedback, and I wish you the best in securing the coverage that meets your needs. Warm regards, Joe"
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Keith Turner

October 9, 2024

5  out of  5
rating by Keith Turner
"Great service and support!"
We responded:
"Thank you so much for letting our team serve you and your family! We truly appreciate your wonderful five-star review—it means the world. We’re excited to continue providing you with outstanding service in the future!"